WS
Wendy S
1 reviews | Active since Sept 2018
29 Jun 2023, 08:39
HORRIBLE HOLLARD
Hollard seems to be ignoring my inquiries (both via email and phone calls) pertaining to a policy that is deducted from my bank account which I DID NOT SIGN UP FOR? When I stopped the debit order, I started receiving SMS about non-payment however it is for different things. Some for dental plans, other for life insurance etc etc. I have made numerous attempts to contact Hollard and when I manage to find a person via phone, I am transferred and then cut off.
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Hollard Life's replyOfficial
29 Jun 2023, 10:24Hello Wendy.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, or policy number that will be reflecting on your bank statement so we can assist.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply29 Jun 2023, 10:24
Official
Hello Wendy.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with either your identity number, or policy number that will be reflecting on your bank statement so we can assist.
Kind Regards,
Escalated Complaints Team