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Portia M
1 reviews | Active since Feb 2024
13 Feb 2024, 15:21
Horrible claim process
I made a claim on the 31st for my mothers burial on the 31st of January, I have been paying for 15 years with an expected pay out of 15000.00 The policy was approved but for 8000.00 with no explanation why 2 weeks later(only got feedback today) this caused so much frustration in my life and the entire funeral arrangements as we had to make other plans for this day to happen even out the payout
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Hollard Life's replyOfficial
13 Feb 2024, 15:41Hello Portia,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Escalated Complaints Team
Hollard Life's reply13 Feb 2024, 15:41
Official
Hello Portia,
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Escalated Complaints Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolution team is busy looking into your claim and what went wrong. We will engage with you within 5 working days.
Kind regards,
Escalated Complaints Team