********** service

I'm highly disappointed in the service I have received thus far. I have tried many times (via email and phone) to surrender a policy and have had no luck. The call center operators say I need to email, my emails get passed along to the next person and eventually go completely unanswered. I don't know what else to. Worst part is that the person who is surrendering their policy desperately needs the payout. It's now been almost 2 months with zero progress. I find this absolutely shameful and 100% unacceptable.