CR
Christiaan R

1 reviews | Active since Jul 2018

19 Jul 2018, 09:34

HOLLORD LIFE MUST WAKE UP!!!

I had open heart surgery in 2016,Where Lee-Ann Head Asessor assed my Claim and did the 1st 3 Months.After that three months I had complications and the doctor booked me off for another six months where they came back with a huge list of claim requirements.Which came From Lee-Ann Owgan,They did approve my claim when I gave them all my documentation but in the end of the day as a business owner I had company is more than one but I was only a assures for the one.At this stage she tried to prove I was earning additional income and I explain to her that is not what I was Assured for.The other companies that I had was long before I start it in the fitness industry and the minimal amount that was generated from them was there for ever.So when I got sick and I only Assure me For like half the amount I was Earning before my heart operation.

Then Lee-Ann Send out a list of requirements that I was needed to submit for the claim to be paid out again.I got all my documentation together and submitted it,Hollard Approved my claim and then only lights are turned around to say they not going to pay my full claim at this stage there is a huge amount that they didn’t pay me and not even to speak off the lost of income I had. Last year I have been in and out of the hospital the whole year and now in 2018 I had another operation where I was booked off that they actually paid but with this usual amount Claim requirements that I submit that but like in the past Lee-Ann made Sure it was a lot.So now you with more than a month ago I had a bike accident where it was caused by a black out that the doctor says It is Associated with my heart.

So once again I submitted my claim forms now you must understand before I had my heart operation I earned quite a lot of income which Hollard Said they could not as sure my full amount because of my job description.So already there I lost R30 -40 000 per month I lost almost 80% Of my Clients.So now this new claim Lee-Ann Has set out more Ridiculous claim requirements.So being in an out hospital the whole time my Business is almost non exciting.She knows what I was earning before my condition and yesterday she wants me to prove that I was earning the same income before my heart operation.

The sad part of this is that we pay a premium every month and I don’t even know for what because they know what my income was before I Felt ill.So being in the industry that I am and just thinking logically any person would know if you work for yourself and you are almost sick every day there is no way that your business will be standing even after three months and what she is asking of me now is to show income after I haven’t worked for almost 9 months last year where they still on the money and didn’t work for four months again .So logically if anyone thinks about this they will know if it’s your own business your doors be on the brink of Closing.Luckily I have a wonderful wife that has a great job and she supported me over the past few months.So Hollard My start looking after their clients because we are also human and we pay a premium every month for situations like this to protect my income and like they No my past history for almost 2 years now....WAKE UP LEE-ANN , Wake up HOLLARD!!!!!!

Because of you I can’t give my family same life because insurance companies like you should not even be in the insurance world!!!

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Replies (3)
Hollard Life
Hollard Life's reply23 Jul 2018, 13:15
Official

Hello Stiaan Ras

Thank you for contacting us.

I am sorry your claims experience prompted you to contact us with a complaint.

Our team will be in contact with you regarding your claim process.

Kind Regards

Lynne Lawrence

***

CR
Christiaan R's update23 Jul 2018, 14:11
Reviewer Update
The sad part is I did Lodge a Complaint with your Complaints department and till today no one has come back to me??? I’m really Tired..I lost a lot because of your Company and Your Head Assessor..I mean went I started with Hollard I really didn’t think I would use this protection of my..but life happens and when I needed you guys to really back me you didn’t..not nice leaving your Clients when life is pushing them down and then Hollard Comes and put their foot down on top of that..Raelly Next Step is FSB..I’m not satisfied how you treat your Clients.. You can’t Advertise and say your look after your clients and then you don’t follow through. This is REALLY REALLY SAD!!
CR
Christiaan R's update02 Aug 2018, 17:23
Reviewer Update
Once AGAIN HOLLARD IS AS USELESS AS YOU CAN GET!!!!! REP**** TO MY MAIL WITH ANSWER????? AVOIDING MY COMPLAINT AGAIN!!!! IM NOT SATISFIED WITH THEIR ANSWER OR OUTCOME AT ALL!!!THEY OWE ME OVER R200 000 for a Claim their Head Assesor has a personal issue with me as a Client!!! Think the public like to hear about the human aspect on why my Money is not in my account. I as a Trainer was insured with Hollard for a amount that was half the amount I earned before I got sick because they dint want to insure me for more.I have a few small businesses and when I had my heart operation working for myself my whole business collapsed.Just to find out that Hollard tries to work themselves out of paying my claim by stating I was earning a Income??? Ok so I don’t care what you say if you have a Brain then the Math is easy...I’m only insured for half My salary so I had a loss of income of half my salary and the money earned wasn’t as a Trainer.I was at home and my logical brain tells me you as a Company has to protect my income and then you look for loop holes not to pay me.Make the math or use your brains on what I earned before I got sick and what I’m insured for and what I earned when I was booked of...I will not let this go!!!! DONT USE HOLLARD THEIR HIGHLY QUALIFIED HEAD ASSESOR WILL MAKE SURE THEY ***** YOU OUT OF YOUR CLAIM!!!!!THATS A FACT!!!!! WISH I COULD MOVE TO ANOTHER COMPANY BIT WITH MY HEART I CANT!!! DONT USE HOLLARD GUYS!!!!BAD VERY BAD SERVICE !!!