Holler life what a joke

We’ve been paying premiums for my wife for 4 years Then they lose a payment made, then we ought to do one year reconciliation it’s a total shambles and obviously they don’t know what’s going on in the own organization I’ll so-called consultant decide to close up shop one month ago despite being given the runaround from the office is in Braamfontein do the offices in Parktown I’m not informed we don’t exist this place is a shambles and I have no idea what they were doing left numerous messages with their center