Holldard funeral claim Horry

I had the most terrible experience ever when claiming for my father's death...I sent all the relevant documents on the 13th June 2022,only to be told on friday the 17th that there was one document pending..which I send immediately.I had to numerously call using my airtime to find out what's the hold up,until this morning when I'm told that my mother who also passed on a week before my father was the main member and the policy was closed on her death claim.. I am the policy holder and main member for both the policies and no body communicated with me in this regard.Now I am sitting her with no communication whatsoever to allievate my distress of losing both parents in a short space of time,now I need to deal with unprofessional when my money needs to be paid out .