Hollards service is nonsense

The last time I checked SA is a democratic country ,why are we treated like forigners in our own land .I have logged a complaint a few days later regarding a pay out that Hollard promised to make from the 04/12/18.till today nothing, Spoke to a Lesego that gave me a different out-come from what we have been advised of when we submitted a claim at maponya Mall,I have asked for a call back from them at 12noon on the 09 as I want our aunts pay out as we have been told 2 different reasons after we waited from the 04th of December 2017. Vannesa said the payout –was not made as the my aunts policy lapsed .to my surprise I have received another phone call from an agent called Lesego saying that the policy didn’t pay out as my aunt was still on the waiting period, therefore I consider all of the reasons as nil and void and demand our pay-out .I promise to blow a whistle far more intense.Give us our aunts money as per the policy she took out with your company .and stop calling me during my work hours, you do not that.sick of sick service.i demand call records from Vannesa’s call to Lesego’s call.