HOLLARDS PATHETHIC SERVICE!!!!!

I had a policy with Hollard and was paying every month with Edgars for a funeral policy. My husband died on 22/12/15 unnatural cause. In Jan 2016 after all the ceremonies i went to Edgars to fill the forms, after running around for 3 months, Hollard phones me in April 2016 telling me that my claims had been declined. I was so angry that i swore at them because I had borrowed lots of monie to have the funeral. I knew that i had a funeral policy so i could pay everyone back. In April 2016 i went back to Edgars and cancelled my policy because it was of no use having one. In 2018 my friends husband died of unnatural causes and they had a policy with hollard and jet. she was given grocery voucher, memorial benefit and R17500 in cash as her payout. so i went to Edgars in Feb 2019 to ask them what is the difference between the two deaths and they had sent me to Hollard in Pinetown Durban. Spoke to Smangela and she took on the case and they told me that they will get the recording and they will assist me. I have been phoning Hollard now for the past 3 moneths and i am getting no where with them they always telling me they cant find recordings and same with Edgars. Spoke to the manager of Edgars and he cant help aswell , as only Hollard can assist , sent them emails upon emails and no assistance what so ever. This has gone too far and this time i need answers!!!!