Hollard's on hold phone calls

When people call in to make a claim they don't expect to be put on hold for 45 minutes and have no answer.

My mother wants to be assisted and tried to call in to makemale a claim. She ended up spending so much money on buying airtime to do something she didn't think was going to be such a effort to do. I ended up helping as well and got irritated by the lack of service.

It is a disgrace. What about people who actually spends hundreds on airtime to make a call and end up not being assisted. People spend alot of money on your policies and insurance.

You are fast to sell policies and bug people but when claim time arrives it's a mission to get hold of your establishment!!