HOLLARD/REGENT INSURANCE ZERO RESPONSE AFTER TWO MONTHS

I have had a policy with Regent in excess of 5 yrs. I lost the policy, have phoned countless tel numbers, 2 months ago I was given the E Mail address *** which I used immediately. A few hrs later I got an automated response, ''we will redirect your request and respond within 7 working days. Zero response. Just redid it, same response. Happy to take my money, not give any Service !! Pathetic to say the least.