SM
Sizwe M
1 reviews | Active since Dec 2016
17 Mar 2021, 16:00
HOLLARD WORST EXPERIENCE EVER
I would like to mention that this is the most TERRIFYING and most HORRIFIC and TRAUMATIC experience I have received from Hollard Insurance. A funeral claim which was lodged effective 2 February and till to date no feedback has been given from Hollard, but all you receive is Consultants who give you reference numbers without allowing us to deal directly with people who are supposed to pay for the claim, instead they keep on giving you different stories everyday.
I would recommend anyone to NEVER take any kind of Insurance from Hollard. WORST EXPERIENCE EVER
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Replies (3)SM
Sizwe M's updateReviewer Update
21 Mar 2021, 12:49Hi Natasha Vos. You called me on the 18th March 2021 and promised you would revert back with feedback by end of business day on the 19th March 2021. Till date I have not received anything. This seems like a culture where promises are not being kept across all departments from Hollard. Would it therefore be wise for one to take any kind of insurance from Hollard? I DEFINITELY DON'T THINK SO.
SM
Sizwe M's update21 Mar 2021, 12:49
Reviewer Update
Hi Natasha Vos. You called me on the 18th March 2021 and promised you would revert back with feedback by end of business day on the 19th March 2021. Till date I have not received anything. This seems like a culture where promises are not being kept across all departments from Hollard. Would it therefore be wise for one to take any kind of insurance from Hollard? I DEFINITELY DON'T THINK SO.
Hollard Life's replyOfficial
23 Mar 2021, 09:01Hello Sizwe
Please accept my sincere apologies for not getting back to you. The claims team is busy looking into the claim. I have escalated your claim and aim to provide you with feedback as soon as they have provided me with the outcome of the claim.
Kind Regards
Natasha Vos
Please accept my sincere apologies for not getting back to you. The claims team is busy looking into the claim. I have escalated your claim and aim to provide you with feedback as soon as they have provided me with the outcome of the claim.
Kind Regards
Natasha Vos
Hollard Life's reply23 Mar 2021, 09:01
Official
Hello Sizwe
Please accept my sincere apologies for not getting back to you. The claims team is busy looking into the claim. I have escalated your claim and aim to provide you with feedback as soon as they have provided me with the outcome of the claim.
Kind Regards
Natasha Vos
Please accept my sincere apologies for not getting back to you. The claims team is busy looking into the claim. I have escalated your claim and aim to provide you with feedback as soon as they have provided me with the outcome of the claim.
Kind Regards
Natasha Vos
Hollard Life's replyOfficial
24 Mar 2021, 14:17Hello Sizwe
We confirm that payment in respect of the claim has been paid. Please contact me should you require further assistance.
We once again thank you for your patience during the resolution of your complaint.
Kind Regards
Natasha Vos
We confirm that payment in respect of the claim has been paid. Please contact me should you require further assistance.
We once again thank you for your patience during the resolution of your complaint.
Kind Regards
Natasha Vos
Hollard Life's reply24 Mar 2021, 14:17
Official
Hello Sizwe
We confirm that payment in respect of the claim has been paid. Please contact me should you require further assistance.
We once again thank you for your patience during the resolution of your complaint.
Kind Regards
Natasha Vos
We confirm that payment in respect of the claim has been paid. Please contact me should you require further assistance.
We once again thank you for your patience during the resolution of your complaint.
Kind Regards
Natasha Vos