Hollard Withholding my savings

I have an investment savings policy with Hollard which matured on 29 Jan 2016. I submitted all the documents on 12 January and was told that the processing of the claim would start on 29 Jan and would take 5 working days for the claim to be processed. Last Friday (05 Feb) when I called I was told that the claim has been authorised and was waiting for someone from claims to release the payment and I should get it over the weekend or by Monday. I still have not been paid my savings which I needed for school fees so I could get a discount by paying the fees before the 10 February. I have received no feedback from Hollard as to why my savings are taking so long to be paid out. Today I called again and I've just been told that a claims consultant tried to process my claim and received an error message and they don't know what the error is or when I will receive my money.<br> <br> I am so disappointed in the way Hollard has handled my matter and definitely will not be doing any business with them in future.<br>