IV
Ilse V

1 reviews | Active since Apr 2023

04 Dec 2023, 15:56

Hollard with IUA has enrolled me *****ulently for policies without contacting me ever

IUA is constantly enrolling me on insurance policies *****ulently and say this has been done through Hollard. I have no recollection of signing up for such a policy and also no one called me from Hollard or IUA. I also didn't receive any policy through IUA or Hollard. This fee is the charged to an RCS Edgars account, without my permission. This happened before and I just noticed it started again immediately after I cancelled the previous *****elent charges. They current charge me for 5 *****ulent policies! 1. Edgars Family Funeral (2023-09-14) 2. Daily Cash Assist Member Cover (2023-09-14) 3. Legal Insurance (2023-07-07) 4. Dental Insurance Plan (2023-07-07) 5. Dental Insurance Plan (2023-06-15)

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Replies (1)
Hollard Life
Hollard Life's reply04 Dec 2023, 16:05
Official
Hello Ilse,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer resolution  team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,

Escalated Complaints Team