IV
Ilse V
1 reviews | Active since Apr 2023
04 Dec 2023, 15:56
Hollard with IUA has enrolled me *****ulently for policies without contacting me ever
IUA is constantly enrolling me on insurance policies *****ulently and say this has been done through Hollard. I have no recollection of signing up for such a policy and also no one called me from Hollard or IUA. I also didn't receive any policy through IUA or Hollard. This fee is the charged to an RCS Edgars account, without my permission. This happened before and I just noticed it started again immediately after I cancelled the previous *****elent charges. They current charge me for 5 *****ulent policies! 1. Edgars Family Funeral (2023-09-14) 2. Daily Cash Assist Member Cover (2023-09-14) 3. Legal Insurance (2023-07-07) 4. Dental Insurance Plan (2023-07-07) 5. Dental Insurance Plan (2023-06-15)
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Replies (1)Hollard Life's replyOfficial
04 Dec 2023, 16:05Hello Ilse,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply04 Dec 2023, 16:05
Official
Hello Ilse,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
