Hollard will never recommend to anyone

I'm having funeral policy at Hollard...as from 2018..then on the 2nd September payed my premiums then the 3rd September I received an sms telling me that all policies has stopped.. I did follow up since then sending emails but they didn't get back to me till now...I'm very stressed because I'm the bread winner in my family what if someone dies .. I'm asking for some help please. I have receipts that I never miss any payments.