Hollard will cancel your policy without you knowing just so they dont pay you out

Dear CEO at hollard,

I trust you are well and you are emotionally great and you do not stress about the well-being of your family/insurance

I am so so disappointed in the level of service I got from Hollard that this company is starting to feel more and more like a ****.

On the 31st of October, I received an SMS from Hollard stating my policy is stop/Cancelled, I did have my phone with me, and my child had to tell me about this SMS.,,I didn't evens get an email or phone call from you guys,I believe you have over 5 years off my hard-working money you made a profit from so why care,,That still not my point ,,,, I tried to call into Hollard I really did try my best to speak to consultants to help me, all I got was consultants that will drop the phone on you as you explaining or will just transfer the call well you speak to a wrong department and u had to just call in all over again,,

Finally, I Spoke to someone that call me because the first lady I spoke to told me someone else will call me and help me but this guy that call me was so rude he had no regard for the emotional trauma I had been true, not knowing if am insured or not or the fact I been really trying to call to the company the consultants will make a ball out of me and just kick me around, using my airtime spending hours on a call or the fact not knowing if my family is caved on not after I did make payment,I have been making payments for over the last 6 years, All he told me if am not happy with Hollard because they had a technical problem, I can cancel the policy, not a thing I paid for a month before the policy insured me fully and I go to a different company the tell me about there waiting rules,

After that, he told me he was done talking to me and send me an email from *** address saying if I don't want the insurance they can cancel it and they won't give me my money back because I was insured but never claimed , if I did maybe they will pay out the claim depending if the claim was valid,lmao what person claim on a life policy know that person is alive,

I responded to his email saying I can't read his email nor do I understand his email, please call me,3 days later no one has call me,

MR CEO , please help