HOLLARD!!! What a joke...

I have funeral policies with them for over 10 years.... you pay for financial peace of mind, if the day come, that you can put your love ones to rest without extra stress... supprise supprise...

With Hollard it takes more than 5 hours to submit claim and it I did not follow up it would still not have been submitted. Cause the policies have all of sudden just changed without ever let you know. .. then after the 5 hours of getting it submitted. You get told, ok now wait 48 hours.. well the 48 hours have come and gone. Yet no claim paid. Funeral has come and gone, no claim paid. Had to borrow money to pay for the funeral. So much stress about why is the claim not being paid. Taking your money for the policy is a must and they do not wait for their money. They demand it every month.

Don't get me started on their answering service. Where you have to listen to bull**** for how long before you get the option to get help and before your call gets answered..

So now I have a loan, because Hollard breaks their contract with their clients. I am emotionally drained and STRESSED OUT if Hollard is going to pay and where will I get the money to pay the loan back. My mental health is at breaking point. Insurance companies are ****S.

Why do I still have to call you to find out about the claim?

A simple " we are sorry" won't do it. Hiding behind COVID to do as they please and an excuse for lack service...

Hollard, train your staff and teach them empathy. Honor your contracts as you promised. Provide customer service and keep your customers informed. We are not money ***s, we are humans! You take loads of money from us, as per your financial statements. I am in so much PAIN and you and your staff just say, ag it is just one claim with a bad review, not going to make a difference.

so for me hello Peter is just the beginning...