Hollarď Unpaid Claim

I have made a funeral claim at Hollard, every time I called they said the claim is authorized to pay out. I waited and kept on calling hearing the same old answer that the claim was authorized yesterday for 3 weeks. I was forced to go for a loan in order to bury my mother. It is by luck that you even get to be answered on their telephone. They always promise to get back to you but all in vain. The lady I spoke to dropped a call on my ears. What can one do?