KR
Kamohelo R
1 reviews | Active since Sept 2017
30 Dec 2020, 14:47
Hollard took my money without my authorization!!!
Two different amounts were debited from my account, when I asked I was shocked by the answer as I was told that I had opened another account in December, of which the agent that I was speaking to was also surprised and also shocked that why on earth would I open a funeral cover when I already have it with the same company! No policy documents were sent to me of the apparent new policy I open, again why now, it's December! Why would I want extra money deducted from my account when I should be saving?!
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Replies (2)
Hollard Life's replyOfficial
04 Jan 2021, 17:20Hello Kamohelo Ranyane
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply04 Jan 2021, 17:20
Official
Hello Kamohelo Ranyane
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
KR
Kamohelo R's updateReviewer Update
12 Jan 2021, 12:33Hi, even after a consultant called me back to cancel the policy, I got an sms telling me that the same policy I had instructed to be cancelled, telling me that it has been reinstated, yet again without my authorisation and consent, what kind of sick game is hollard playing me with
KR
Kamohelo R's update12 Jan 2021, 12:33
Reviewer Update
Hi, even after a consultant called me back to cancel the policy, I got an sms telling me that the same policy I had instructed to be cancelled, telling me that it has been reinstated, yet again without my authorisation and consent, what kind of sick game is hollard playing me with