Hollard took money for a policy that I did not take up with them.

My wife and I both got quotes for Life Insurance from Hollard, which we decided not to take. We spoke to their call center to cancel these documents. We filled in the required documentation. We received calls to confirm the policies have been cancelled, as well as a NTU letter as proof of cancellation. This all happened before May 7th. Come June 1st, both of our bank accounts are hit with the debit orders for these policies that we have not taken. They don't know why they took our money, but now we have to wait for 10 working days before we can get our money back.