Hollard taking me for a ride

Please help me I joined Hollard in 2016 and I recently noticed that the policy reference changed from funeral cover to car insurance. I called to enquire, and I was told that my policy lapsed due to non payments of my premium's for August and September 2018. I then explained that i can prove that I have been paying my premium's to date. I was told there's and amount on hold on my account of +-R4000 which is due to me. I was told to send an email to had collection scholars.co.za to which I did on the 2nd and 3rd of June with attachments of my bank statement's as proof of payments **** for those month's in question. To this date I am yet to receive a reply or a call from Hollard. I was told to wait 7 to 14 days for someone from Hollard to contact me, it has been well over a month now. Breaks my heart to think what could have happened to my kids had I not noticed the changes and called Hollard if God forbid I had died and my kids would have been told my policy lapsed. These ************ busineses robbing people of their hard earned money. I did not pay my premium's for the month of June and now I received a message from Hollard to join their funeral policy, I want nothing more to do with these ****s, I just want my money back.