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charlotte C

1 reviews | Active since May 2019

09 May 2019, 12:35

HOLLARD TAKES MONEY BUT REFUSES TO PAY!!!

Instead of mourning the loss of a loved one we have to worry about financial problems. your call centre agents are not trained as they should be . my gran passed away in the 12th month of the waiting period. we have informed your'll and sent all documents. the 12th premium was deducted and still there is no response even after emailing asking for feedback atleast. Monthly premiums are deducted with ease but when its time to pay we are given absolutely no answers. we have funeral debts to pay and now we have to face not repaying that. please contact me as soon as possible to resolve this. YOU HAVE TAKEN 12 PREMIUMS I EXPECT A PAYOUT ! if I do not get a response I will have to escalate this to the ombudsman.

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Replies (4)
cC
charlotte C's update09 May 2019, 14:36
Reviewer Update
Update** just received your letter stating claim was repudiated and will not be paid. Hollard took 12 premiums, my gran passed away in the 12th month yet the 12th premium was deducted. was I paying my premium of R580 every month for nothing. I will have to take this up , my gran was the insured person and if the claim was being processed the 12th premium should not have been deducted. I am just the beneficiary and not the insured. we did notify yourll of the date she demised. hollard is quick to take the money but now its absolutely impossible to get any money out- Hollard looks for any excuse not to pay clients from what I can c on the reviews. I will never recommend Hollard to anyone. you will never get anything out. I will report to the ombud after you guys took the premiums and now refusing to pay. like I said we have debts to repay and I will not rest until this gets resolved-I will not just accept your declined letter !!!
cC
charlotte C's update09 May 2019, 14:36
Reviewer Update
Update** just received your letter stating claim was repudiated and will not be paid. Hollard took 12 premiums, my gran passed away in the 12th month yet the 12th premium was deducted. was I paying my premium of R580 every month for nothing. I will have to take this up , my gran was the insured person and if the claim was being processed the 12th premium should not have been deducted. I am just the beneficiary and not the insured. we did notify yourll of the date she demised. hollard is quick to take the money but now its absolutely impossible to get any money out- Hollard looks for any excuse not to pay clients from what I can c on the reviews. I will never recommend Hollard to anyone. you will never get anything out. I will report to the ombud after you guys took the premiums and now refusing to pay. like I said we have debts to repay and I will not rest until this gets resolved-I will not just accept your declined letter !!!
Hollard Life
Hollard Life's reply09 May 2019, 15:08
Official
Hello  charlotte chetty 
 
We are truly sorry for the loss of your gran.

I am sorry your experience prompted you to contact us with a complaint. 

Our team will be in contact with you regarding your claim. 

Kind Regards

Lynne Lawrence
*** 


cC
charlotte C's update13 May 2019, 11:17
Reviewer Update
**Hollard refuses to pay anything back. Not even the premiums I paid. So they jus pocketed over 500 per month from the 28th May 2018 to April 2019 almost R7000 taken by Hollard in premiums. I had taken this policy over the phone and your agent told me even if the person did demise withing the waiting period I will get something back. As I said we have debts to pay and since I am getting no joy even after Hollard called me, I have to escalate this to the ombudsman. According to details Hollard sent me, the policy is covered from 28thMay-28th June... That's 1 month.. And so on. I was not made aware of that. I know policies start from the date of the call and active from the first debit. I will never recommend anyone use Hollard. FUNERAL POLICY TURNS INTO SOME ROCKET SCIENCE NOW. rather go to another service provider.