VD
Vanessa D

1 reviews | Active since Mar 2009

21 Aug 2020, 13:50

Hollard - Strange but true!!!

So unhelpful. Reducing the cover on my policy to at least 1/3 of what it is, now I must go for a medical. If I left it as it was I wouldn't have to go for a medical and Lerato from Hollard can't be bothered to find out why. Tells me to go to my broker but they are the ones requesting the medical.

0
Replies (1)
Hollard Life
Hollard Life's reply21 Aug 2020, 14:26
Official
 
Hello  Vanessa 

We are sorry that your experience has led you to contact us with a complaint.

The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.

Regards
Hollard Group Complaints