Hollard stop exploiting our pensioners!!!

Hollard is the worst! My mother of 70yrs old has been paying her insurance policy religiously for over 30yrs. Last month she received an sms that her policy is cancelled. She still paid as she does every month. They accepted the money on her policy number but no reply of monies received. After numerous emails, no answer. This is bad especially as it seems this company is exploiting our elderly. Sies!!