Hollard still havent paid for my funeral claim,what must i do?

I am concerned about hollard turnaround time for making payments of funeral claims.I have sent my claims documents on the 5th of August and followed up with a phone call to make sure they received my documents and that all is in order,they indeed confirmed .They however have not made payment until today,and my most concern is that my pay date if two days away and i am afraid they will on top of not paying me what is due to me they will deduct the full premium amount since they have not captured y claim.I have followed up with countless calls which are fruitless because the consultant keep making the 48hrs promise that they have constantly failed to keep.when will hollard pay my funeral claim .The money was supposed to assist should we loose a loved one but instead I am spending more money which i don't have to call them