SB
Siyabulela B

1 reviews | Active since Jul 2018

05 May 2022, 13:25

Hollard *****ing peoples money

I?m positive that hollard is selling dead product to the people of South Africa I regret the day I started signing up with them I have a policy for my parents with them they stopped the policy, their excuse was that there was no money in my account and they only told me that when I complained why they canceling the my policy for 5 years without any communication. They refused to give cash back after paying my premiums for 5 years. And they said they will reinstate my policy and give me waiting period for six months imagine. After having the policy for 5 years, policy was canceled, no cash back and they giving me 6 months waiting period for what I don?t know. Now after my policy was reinstated last month they said the first payment will go off this month usually on 27th of April. They haven?t deducted any amount of my account and I haven?t received anything from them , any communication. They are so rude and so unprofessional people/ company to deal with"

What is even worse is that they offering me to restart the policy and waiting period of six months. I have been paying my premiums for the last 5 years now they *****ing my money and want me to restart the policy.

0
Replies (3)
Hollard Life
Hollard Life's reply05 May 2022, 14:07
Official
Hello Siyabulela
 
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 
Escalated Complaints Team 
SB
Siyabulela B's update05 May 2022, 17:07
Reviewer Update
I have been receiving calls from you Hollard offering me a new policy of which that’s what hollard is known as “money in” to hell with customers
Hollard Life
Hollard Life's reply13 May 2022, 09:44
Official
Hello Siyabulela

Thank you for your patience while we looked into your matter. We have reviewed your complaint and an email has been sent to the email address on record. 

Kind Regards
Escalated Complaints Team