Hollard stalling to pay out.

On the 1st June 2004 I took out a Hospital Plan with Standard Bank and Hollard insurance as the insurer. On the 6th of June my wife Ms E. J. Schutte was admitted to Charlotte Maxeke JHB hospital. on recommendation of Dr. Krause. Dr. Setshego was the admitting doctor. She was Discharged on the 15 June 2020 because of sickness. I have sent all the documents that I received when she was discharged. we paid cash at outpatients and I included a copy of the receipt. as well as the hospital card, the clinic info form, and a copy of our marriage certificate and her Id as well as the completed claim forms. on the 26 June 2020. this morning I missed a call from Johan Bester and associates on number *** which is a Hollard number and after trying multiple times of getting the run around I gave up. then I received a SMS advising me to call Hollard on *** for a bit more information required with the claim reference ***9 Hollard Auth FSP and got the same run about.