Hollard Staff Error

<p>Good day Peter</p> <p> </p> <p>AFTER 13YEARS WITH HOLLARD A TERRIBLE SERVICES</p> <p>I'm unhappy and angry with the service I recevied from Hollard agent by not updating my banking details for all my funeral policy and now the policy has lapsed.</p> <p>Each and everymonth I receive an SMS from my phone that hollard is deducting but when I check my bank statement Hollard they not taking the rigth amount,I made a please call to call center to check why my monthly deduction are less it was first week of October, I spoke to Phumzile Gcenende she check and the problem was that the agent that I spoke to update my new banking details did not update all the policies only 3 policy for me ,my son,daughter brother and my sister ,she didnt do my mother,father and step father . She said the agent made an error by not update all the policies but she will speak to the team leader and the policy will be reinstated and I have to payback all the amount I've missed and she will call back for an update.</p> <p>After a week I call to check how far with the matter Phumzile advise me she's still waiting for her Team Leader I must not strees myself everything will be fine, a month later with no call from Phumzile, I requested a call back but I will be transfered to all department of Hollard explaining the problem to each an every agent or hold with no assistance.</p> <p>In November I spoke to Emelda and explain my story she told me no policy will be reinstated Phumzile told me wrong infomation, I have to open a new policy and be on waiting peroid of Six months in BOLD words ,and she did not want to listen for what I was told earlier ,for her to tell me you don't have a policy at all , I didnt understand why my Policy will lapse like that without being informed by email or letter or calling me to check why are my not paying my monthly premuims, after received bad news I deceided to write a letter for cancelling all my policy, I call them to check if the received a fax they said not yet I e-mailed them a letter to Customer Service, cause the will be a time where I have to claim with them which means they wont pay out.</p> <p>In January Hollard send a letter state that they received my cancelling letter ,so quick for them to send a letter of cancellatoin not sending a letter why im not paying my monthly premuims, Is this service that I have to get from Hollard for the years that i was paying not missing a single premuim with them and I have not claimed for 13years but they cant fix the mistake they did they blame me for not answering my phone they made ONE call, there are so many ways of communicating if you can't get hold of you send an SMS, email or mail me write a letter. This is not a customer service for someone that has been with you for so many years.</p> <p>I am highly upset and dissapointed with the service that I received from Hollard and I would not recommend any of my family members and friends to take any policy with you, very unreliable.</p> <p> </p> <p>Regards</p> <p>Portia Hlaeli</p>