FM
Fortunate M
1 reviews | Active since Dec 2025
17 Dec 2025, 07:48
Hollard specialist
I have not joined any hollard policy but they deducted from my payslip
Helpful (0)
Replies (2)0
Replies (2)
Hollard Life's replyOfficial
17 Dec 2025, 08:51Hello Fortunate M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's reply17 Dec 2025, 08:51
Official
Hello Fortunate M
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
22 Dec 2025, 18:16Hello Fortunate M.
Thank you for being patient and giving us the opportunity to resolve your complaint. We noted your query regarding the inception of policy number ***6, which you indicated was opened without your consent.
Please be advised that the product in question is a Funeral Plan, with a commencement date of 01 January 2026. The collection method is salary deduction, and we understand that you have already noticed the deduction on your salary advice.
As per your request, the policy was cancelled on 15 December 2025, and any premiums received on this policy will be refunded to you. Currently, no premium reflects on the policy.
To assist further, kindly send us the following documents by 15 January 2026:
- A copy of your ID
- A bank statement (not older than 3 months)
This will enable us to verify whether any premium was successfully received and process the refund accordingly.
We attempted to contact you on the cell phone number provided but were unable to reach you. You may forward the requested documents to either of the following email addresses:
- ***
- ***
We sincerely apologize for the inconvenience caused and appreciate you're understanding.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. We noted your query regarding the inception of policy number ***6, which you indicated was opened without your consent.
Please be advised that the product in question is a Funeral Plan, with a commencement date of 01 January 2026. The collection method is salary deduction, and we understand that you have already noticed the deduction on your salary advice.
As per your request, the policy was cancelled on 15 December 2025, and any premiums received on this policy will be refunded to you. Currently, no premium reflects on the policy.
To assist further, kindly send us the following documents by 15 January 2026:
- A copy of your ID
- A bank statement (not older than 3 months)
This will enable us to verify whether any premium was successfully received and process the refund accordingly.
We attempted to contact you on the cell phone number provided but were unable to reach you. You may forward the requested documents to either of the following email addresses:
- ***
- ***
We sincerely apologize for the inconvenience caused and appreciate you're understanding.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply22 Dec 2025, 18:16
Official
Hello Fortunate M.
Thank you for being patient and giving us the opportunity to resolve your complaint. We noted your query regarding the inception of policy number ***6, which you indicated was opened without your consent.
Please be advised that the product in question is a Funeral Plan, with a commencement date of 01 January 2026. The collection method is salary deduction, and we understand that you have already noticed the deduction on your salary advice.
As per your request, the policy was cancelled on 15 December 2025, and any premiums received on this policy will be refunded to you. Currently, no premium reflects on the policy.
To assist further, kindly send us the following documents by 15 January 2026:
- A copy of your ID
- A bank statement (not older than 3 months)
This will enable us to verify whether any premium was successfully received and process the refund accordingly.
We attempted to contact you on the cell phone number provided but were unable to reach you. You may forward the requested documents to either of the following email addresses:
- ***
- ***
We sincerely apologize for the inconvenience caused and appreciate you're understanding.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. We noted your query regarding the inception of policy number ***6, which you indicated was opened without your consent.
Please be advised that the product in question is a Funeral Plan, with a commencement date of 01 January 2026. The collection method is salary deduction, and we understand that you have already noticed the deduction on your salary advice.
As per your request, the policy was cancelled on 15 December 2025, and any premiums received on this policy will be refunded to you. Currently, no premium reflects on the policy.
To assist further, kindly send us the following documents by 15 January 2026:
- A copy of your ID
- A bank statement (not older than 3 months)
This will enable us to verify whether any premium was successfully received and process the refund accordingly.
We attempted to contact you on the cell phone number provided but were unable to reach you. You may forward the requested documents to either of the following email addresses:
- ***
- ***
We sincerely apologize for the inconvenience caused and appreciate you're understanding.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team