Hollard shocking service

My wife has a Individual Woman’s policy with Hollard. She was recently diagnosed with Leukaemia and needs to submit a claim against her policy but Hollard will not respond to her telephone calls, emails and online queries. All she gets is automated replies since the 7th January. Their complaints department have also not responded to her email. We have also sent an email to the insurance ombudsman to no avail. We have both used up our monthly airtime allocation waiting in never ending queues. All she needs from Hollard is the application forms that need to be completed for her to lodge her claim. The service from Hollard is shocking to say the least