Hollard shocking service!

I was wondering if you have a no star rating??? Or a black dot or red warning sign or something, as these people are SHOCKING!

The SMS below holds reference.

Hello Griffioen. Your ooba Mortgage Protection Insurance, policy number ******4 has stopped as we have not received your payments for 2 months. Let's try to work something out to keep your policy & the protection it provides! Please dial *120*4122# (Std rates apply).Hollard Auth FSP

After calling their call centre and speaking to a very rude and obnoxious man by the name of Robert I was told that the above is in fact Hollards mistake as they failed to load my debit order on the system after paying my morgage claims.

I was told that "I will not pay penalties as it was Hollards mistake but will have to pay for the 3 months now. I explained that this us not possible as I cannot pay 3 months debit orders in one month and then was told to go manually pay for this month and next month they will take off 2 payments! This is unacceptable as it was not my mistake but Hollards.

I them requested to speak to his manager and I was told she is busy.

Really!???