Hollard ********!!! Good for debit orders NOT claims

I am disappointed and very much disgusted with this **** of a company. I took funeral cover and was also advised by the broker to take House hold content insurance. I submitted my first claim for my fridge on the 15th January 2023 & they just kept quiet, didn’t acknowledge any receipt of my email nor claim. I waited for a week with no response until i had to call them again to get feedback. Eventually a technician was sent to assess the fridge, he confirmed that the fridge is indeed damaged but the company would advise further… 3 days later someone from Hollard called, didn’t say who they were, and was very rude… When i asked for clarity she just said a basically what i’m calling you for is that ”We reject your claim and will NOT be paying for your fridge”. I was shocked at the unprofessional attitude and asked for written reasons for the rejection of my claim… I also requested for a copy of my policy document…. Up till today nobody has reverted back to me and i sent another email 28th February 2023 requesting more information on the claim but nothing!!! I would advise all people insured under Hollard to jump ship ASAP!!! The company is a ****. I will also cancel all cover taken and find a more reputable company to cover me and my family thanks!!!!