Hollard ****** me

Hollard told me that my policy has lapsed and they lyed. I feel ******. And their consultants and agent ******* and confused me to cancel my policy!!!

I have a policy with Hollard which I have been paying since 2016!

Yesterday I called Hollard to find out why they have not been debiting from my account since December 2018, January and February 2019, they told me my policy lapsed on 1December 2018. And I should pay a sum of R2100 within 4 days.

But they are the ones that did not debit, I asked them why they did not debit? They couldn't answer me, I asked them why they did not communicate with me or call or send an SMS , they did not give an answer,.

Instead , the one referee me to another one, I think in total I spoke to 4 people on the phone, saying they are consultants and the fourth one is an agent,. They confused me and kept on insisting that I cancel and open another policy and wait for 4 months waiting Period. Then I cancelled the policy. Then after 40min I think, I called again to tell them to not cancel my policy, because they confused me. Because they really did confuse me.

I was shocked at the same time I almost collapsed.

They said they can't reverse the cancelation and I should open another policy and wait for 4 months.

I have statements that show that I had money on my account, they are the ones that did not Debi t. And also on 1 December the was no money in my account, I made means and put the money on the 8 for them to debit and they did not debit. How can a policy lapse for a Month? I feel ******, please help me. The painful thing is that yesterday with 2 minutes of my call, they immediately sent me messages that my policy lapsed and my policy is canceled.