ZM
Zanele M
1 reviews | Active since Oct 2021
31 Jan 2022, 07:57
Hollard Regent Unprofessionalism
Poor customer service, I requested assistance on Monday from Hollard regent and still haven’t received any assistance. Every time I call in they transfer me from one agent to another. I called again yesterday and they told me that they haven’t received my request I should resend documents. I forwarded the email and the automated response I received from them confirming that they received my request on Monday. Still no help. Can someone from Hollard Regent contact me on *** as this is a matter of urgency as stated in my email…
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
31 Jan 2022, 08:33Hello Zanele
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team confirms that your documents have been received and your claim is being processed. We will continue to monitor your matter for resolution.
Kind Regards
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team confirms that your documents have been received and your claim is being processed. We will continue to monitor your matter for resolution.
Kind Regards
Escalated Complaints Team
Hollard Life's reply31 Jan 2022, 08:33
Official
Hello Zanele
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team confirms that your documents have been received and your claim is being processed. We will continue to monitor your matter for resolution.
Kind Regards
Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team confirms that your documents have been received and your claim is being processed. We will continue to monitor your matter for resolution.
Kind Regards
Escalated Complaints Team
ZM
Zanele M's updateReviewer Update
08 Feb 2022, 06:31Good morning. I am still waiting for feedback regarding the above. 10 working days have passed. I called in Friday and I was advised that the money will be reflecting by Monday or latest Tuesday which is today. Please assist.
ZM
Zanele M's update08 Feb 2022, 06:31
Reviewer Update
Good morning. I am still waiting for feedback regarding the above. 10 working days have passed. I called in Friday and I was advised that the money will be reflecting by Monday or latest Tuesday which is today. Please assist.
ZM
Zanele M's updateReviewer Update
09 Feb 2022, 07:40Can I please have a turn around time? I’m
getting admitted tomorrow at hospital and I need the funds urgently. No update was given to me yesterday. I need those funds to reflect by close of business today. I have been patient and waited for you but still nothing has happened. Calling the call centre is also not helping. I would have come to your office to resolve this but I cannot, I am not well and will be in hospital as of tomorrow. Please escalate this matter it has been more than 10 days begging for my own money.
getting admitted tomorrow at hospital and I need the funds urgently. No update was given to me yesterday. I need those funds to reflect by close of business today. I have been patient and waited for you but still nothing has happened. Calling the call centre is also not helping. I would have come to your office to resolve this but I cannot, I am not well and will be in hospital as of tomorrow. Please escalate this matter it has been more than 10 days begging for my own money.
ZM
Zanele M's update09 Feb 2022, 07:40
Reviewer Update
Can I please have a turn around time? I’m
getting admitted tomorrow at hospital and I need the funds urgently. No update was given to me yesterday. I need those funds to reflect by close of business today. I have been patient and waited for you but still nothing has happened. Calling the call centre is also not helping. I would have come to your office to resolve this but I cannot, I am not well and will be in hospital as of tomorrow. Please escalate this matter it has been more than 10 days begging for my own money.
getting admitted tomorrow at hospital and I need the funds urgently. No update was given to me yesterday. I need those funds to reflect by close of business today. I have been patient and waited for you but still nothing has happened. Calling the call centre is also not helping. I would have come to your office to resolve this but I cannot, I am not well and will be in hospital as of tomorrow. Please escalate this matter it has been more than 10 days begging for my own money.