Hollard refusing to pay within 48hours whereas I have a funeral on Saturday.

Item: Hollard Life
Rating: 1
Author: Nompumelelo M

Good evening.

I'm Nompumelelo Makhwelo. I joined Hollard about 3 years back and insured by grandfather. The agreement that I signed said I will be paid out within 48 and now they giving me the run around and taking me from from pillar to post. I have a crises since the funeral is Saturday. The tent is here, taxis have been booked, people were informed but Hollard say they will pay out on Saturday, whereas the funeral is on Saturday the 13th. Please assist me urgently in this regard. I cannot postpone now. Everything is set except for Hollard. My number is ***.

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Replies (1)

Hollard Life's replyOfficial

12 Apr 2024, 12:35

Hello Nompumelelo

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our claims team is busy looking into your claim and what went wrong. We will engage with you as soon as possible.

Kind regards,
Escalated complaints team

Hollard Life's reply12 Apr 2024, 12:35

Official

Hello Nompumelelo

We are saddened to hear about the loss of your loved one. Please accept our condolences.

We apologize that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.

Our claims team is busy looking into your claim and what went wrong. We will engage with you as soon as possible.

Kind regards,
Escalated complaints team