Hollard refuses to pay me back my CASH BACK claim!!!

Good day

I'm writing this with so much frustration and disbelief as Hollard refuses to pay me my cash back that is due to me. When I joined and took the policy with them 2020, I was promised a cash back benefit that comes with the policy and when it is time to claim, I'm being sent from pillar to post. Basically the consultant I spoke to when I called said I've "forfeited" my cash back. It's so disheartening when you buy a product that you still pay for monthly and expect the benefit that is part of the contract but it's stories when it's time to pay. I am tired of wasting my airtime calling for this matter to be resolved by paying me what's due to me rightfully so, only for me to get more frustrated. My policy is active and really did not see this coming, because you people convince us as clients when you want us to support your business but it's frustrations and a hassle when we have to be paid. Please sort this out ASAP.