Hollard Refusal to take Responsibilit for Call Cen

Hollard Refusal to take Responsibility for Call Centre stuff ups. My Husband was contacted by a company that sells Hospital Cash Plan insurance on behalf of Hollard. My husband was told in the call that he would have cover of UP TO 10% of his monthly income, with a limit to R1000 per day cover. The Policy documents was never received, and shortly after the policy premiums was received, my husband was hospitalised, and diagnosed with cancer. NEED LESS TO SAY, WE WERE REFUSED COVER WHEN A CLAIM WAS Submitted. Then we started the process of going to the Ombudsman. Started with Short term, was then referred to the Long-term and ended with the FAIS Ombudsman. WHAT A WASTE OF MY TIME AND MONEY. Very few of Ombuds cases is ever in favour OF THE INSURED, but mostly I favour of the Insurance Company. WHILE THIS WHOLE PROCESS WAS HAPPENING, MY HUSBAND ACTUALLY PASSED AWAY. <br> After going the whole route of APPEALs, I reluctantly accepted the pittance offered as an EX-Gratia payment. GUESS WHAT, WEEKS LATER ----NO PAYMENT----