Hollard really is a ****

I'm so furious right now hence I hate Hollard with passion due to the depression they put me through back in 2018 when I had to bury my grandmother, I was at pick n pay so there was this guy who said he's working for Pick n pay, pick n pay has now a funeral cover, hence I was in a hurry doing my shopping he said he will explain everything on whatsapp when I'm at the comfort of my home. He never contacted me, from there I was called by Hollard lady saying that she sees that I have taken a policy with them I got mad however I did tell her that I didn't take any policy with hollard I emphasized that I would never do that due to the bad experience that I have with them. At the till point this guy took my card and he said they have a cash back points as pick n pay that they will have to put on my card once he have finalized everything, that's when he took my account number. I just checked now they did debit on the 31st of March, it never notified me even now I tried to dispute it using my app it is not doable, I want hollard to refund me my money back with immediate effect, I want Hollard to delete me on their database and I want them to terminate this ***** that they trapped me into. I will go to pick n pay also and look for that ******** boy. I really hate this, just when I taught I have healed they opening my wounds now. I will take this further.