Hollard quick to decline claim

I had an insurance cover taken out with Jet financial services through Hollard. Jet never even told me about this policy until 6 months later when my account fell into arrears and I told them I am unemployed. Then only did they tell me I have an account protection plan.

I then submitted all my documents and Hollard declined without even informing me...... or I could have explained.

You said you called me Hollard and I did not answer.... dont you guys use email or sms as an alternative methoud?? Or you just call once and let it be....

You say I was a contract worker but I was permenant employed... You never communicated this to me or else I could have told you that the company erred in saying Contract Ended... I was a permanent employee and you should pay the account off according to the policy taken out.

Hollard if a premuim is not paid numerous calls ,sms and emails are sent out.... but when its time to pay you just easily decline?? Seriously??

PLEASE CONTACT ME URGENTLY