Hollard ****py funeral policy pay out time

Hollard is the worst company to have a funeral policy with. I have spent more airtime then I have calling them and trying to get feedback. When you lose a loved one the last thing you want to do is call a company an sit on the phone for 2 hours, having calls dropped on you and never getting feedback. Metropolitan pays out in 24 hours but with Hollard it's like you begging for money that was paid to them. My mom passed away on 12 January 2021 and I submitted a claim on 20 January 2021. I have had no feedback, no sms, no phone call and I have spent 8 hours hold hold, waiting for a response.Ref.no.***, this is the last reference number I got. I was told that I would get feedback on 1 February 2021, or an sms, but I didn't. Hollard is a ****py insurer who only has their own interests at heart. They don't feel anything for grieving families. Everyone should just go to Metropolitan Life, they are the best.