FM
Forchie M
1 reviews | Active since Dec 2015
10 Dec 2015, 12:11
Hollard provides bad service to claimers
My mother passed away on Saturday I went to claim at Hollard to get the funeral arrangements started. The claim was processed on Monday, they said it would be ready by Wednesday at 3 latsest only to find that till Thursday its not done. They are only processing it now, on thursday at 11:30. I'm grieving and still have to deal with this ****, its unfair.
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Hollard Life's replyOfficial
14 Dec 2015, 11:27Hello Forchie,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply14 Dec 2015, 11:27
Official
Hello Forchie,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly to provide an update on your claim.
Kind Regards
Lynne Lawrence
***