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Dziada E
1 reviews | Active since Jun 2016
07 Nov 2024, 10:55
Hollard promised to pay within 2 days but we're on the 4th day no payment received
Policy number ***8 I have sent all the documents on Monday and the consultant even confirmed that she received the documents she's sending them to claim department, today is Thursday no payment received, no communication I have called and Thuli says claim department is getting the error when processing. What kind of error is that, why don't you call us to inform about the error, if we don't get the money by today I'm taking this matter to ombudsman I'm tired of calling you everyday
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Replies (2)
Hollard Life's replyOfficial
07 Nov 2024, 12:33Hello Dziada E
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply07 Nov 2024, 12:33
Official
Hello Dziada E
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's replyOfficial
12 Nov 2024, 13:19Hello Dziada E
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim was paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim was paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply12 Nov 2024, 13:19
Official
Hello Dziada E
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim was paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your claim was paid. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team