HOLLARD POOR TASTE IN TIME OF CHANGING PAYMENT ARRANGEMENTS ON FUNERAL POLICIES.

2020/2021 IS A TIME OF COVID AND DEATHS AND HOW CONVENIENT FOR HOLLARD TO CHANGE THE PAYMENT SYSTEM OF FUNERAL POLICIES AT SUCH A DELICATE TIME AND THEN NOT EVERYONE GETS SMS. MY DOMESTIC WHOSE POLICY IS PAID BY MYSELF HAS AS YET NOT RECEIVED SMS. 3 EMAILS TO HOLLARD BUT NO RESPONSE I AM NOT THE POLICY HOLDER SO NOT MUCH I CAN DO. VERY DISAPPOINTED AFTER SEVERAL YEARS OF PAYMENT INTO THIS POLICY SUCH BAD CUSTOMER SERVICE.