Hollard Poor Service

A claim for a Funeral Policy was submitted on Wednesday, 13th of January 2021 at around 9h00 at Brits with a help of a friendly consultant called Mpho. Reason for visiting the office was that calls were not taken as I was put on hold by the system for a long time and eventually I tried "Self Service" on their website and the system couldn't pick up my Policy number (***) or the ID number. All required documents were submitted and I left the office with a hope of getting payment within 24hours. I followed up and Mpho told me that policy/claim is loaded, after 7 days the policy has not paid. Hollard, please action this and pay the claim.