Hollard poor service

I took a funeral cover for my mom she passed on 27 July. I submitted the claim on the 30th July. I was told when I took out the policy that it takes 48 hours to do pay claims. but 7 days later my claim hasnt been paid. I will advice any one who wants to take a funeral cover with hollard not to bother themselves. . they are quick to debit my money take time pay out.