Hollard poor service!!!

I submitted a claim for my dad who has passes away as he has credit life insurance, Hollard does not answer their phones and I also left a complaint on Monday and received an automated reply to say they will contact me within 48 hours....guess what it is Thursday and I have received no reply, the service is pathetic!!!! i am glad I have no cover with Hollard because my loved ones will have to struggle to get service or money out of them, disgusting