Hollard poor service

Hollard service is so bad , when we join funeral insurance we do so to be able to have a dignified burial for our loved one . We claimed last week for our fathers funeral and to date we haven't received anything from Hollard not even a call to explain the delay on our claim .

and we had to borrow money to enable us to a dignified funeral for our dad . can you be kind enough to pay the claim so that we can pay the people we borrowed money from and wipe the shame you(Hollard) put us thru .