Hollard policy which was canceled without my concern

Hello Peter can you help me with my hollard insurance policy which I started paying if in October 2018 I been paying it well so this year which is 2021 January I decided to add my daddy to the policy they were deducting money separate and I didn't mind till one of their consultants call to combine the policy she told me that it's charges me more if it's separate so I told it was fine to combine, till in November they called again to offer me the offer for new members it's when I realized that my policy was CANCELED I asked them if they can fixed it but they can’t till today I haven't received any help. Thank you