Hollard policies

Hollard insurance service is extremely poor. I took out two policies years back for my mom and granny. I'm the one who took the policies, I'm the premium payer and beneficiary as well. The policy goes up every year and they don't communicate with me about the increase or the cover. I'm in the dark paying something I don't even know how much is the cover. I tried several times to request the info on those policies, hollard is not giving me any info. I tried to cancel the policies they also refuse that. They want the people covered in the policies to cancel whereas they are not the one who took the policy. I'm the one who took policy and I have a right to cancel or get the info. And the attitude toward the consultant is very pathetic. I regret taking Hollard policies.