ZB
Zukisa B
1 reviews | Active since Mar 2010
04 Mar 2022, 08:31
Hollard plays with 86-year-old mom
Since last year, my then 85-year-old mom has been waiting for a laptop replacement which never happened. In Feb 2022, we went to Game Stores where she was told they would, after such a looong wait, pay her out.
Last week again, she was met by Hollard people who promised that the money would be in heraccount by Monday, 3 days ago. She has been waiting in vain.
It's not clear how and why toying with my old day. It's inhumane to say the least.
Helpful (0)
Replies (6)0
Replies (6)
Hollard Life's replyOfficial
04 Mar 2022, 09:01Hello Zukisa
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the correct identity number for your mom as the one given is incorrect.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply04 Mar 2022, 09:01
Official
Hello Zukisa
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your complaint, we need more details to look into the matter further.
Please provide us with the correct identity number for your mom as the one given is incorrect.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
08 Mar 2022, 07:54Hello Zukisa
Thank you for providing us with the correct identity number for your mom. Our customer resolutions team is looking into your moms matter and will provide you with feedback within five working days.
Please reply to this review for any further information.
Kind Regards
Escalated Complaints Team
Thank you for providing us with the correct identity number for your mom. Our customer resolutions team is looking into your moms matter and will provide you with feedback within five working days.
Please reply to this review for any further information.
Kind Regards
Escalated Complaints Team
Hollard Life's reply08 Mar 2022, 07:54
Official
Hello Zukisa
Thank you for providing us with the correct identity number for your mom. Our customer resolutions team is looking into your moms matter and will provide you with feedback within five working days.
Please reply to this review for any further information.
Kind Regards
Escalated Complaints Team
Thank you for providing us with the correct identity number for your mom. Our customer resolutions team is looking into your moms matter and will provide you with feedback within five working days.
Please reply to this review for any further information.
Kind Regards
Escalated Complaints Team
ZB
Zukisa B's updateReviewer Update
17 Mar 2022, 09:27Hollard Insyrance has not honoured what they should have done. Their resolution team has up to now, not contacted me or my mom. On 8 March, they **** about resolving it within 5 days. Why do you continue ripping people off?
Since last year, you charged her for insurance while keeping the laptop with you, now you refuse to pay for the irreparable laptop. You must hang your heads in shame for this and still lie in public
Since last year, you charged her for insurance while keeping the laptop with you, now you refuse to pay for the irreparable laptop. You must hang your heads in shame for this and still lie in public
ZB
Zukisa B's update17 Mar 2022, 09:27
Reviewer Update
Hollard Insyrance has not honoured what they should have done. Their resolution team has up to now, not contacted me or my mom. On 8 March, they **** about resolving it within 5 days. Why do you continue ripping people off?
Since last year, you charged her for insurance while keeping the laptop with you, now you refuse to pay for the irreparable laptop. You must hang your heads in shame for this and still lie in public
Since last year, you charged her for insurance while keeping the laptop with you, now you refuse to pay for the irreparable laptop. You must hang your heads in shame for this and still lie in public
ZB
Zukisa B's updateReviewer Update
17 Mar 2022, 09:29You claimed to be sorry on 4 March yet you are still waltzing in making the payment. Pay my mom before she dies, shameles ******.
ZB
Zukisa B's update17 Mar 2022, 09:29
Reviewer Update
You claimed to be sorry on 4 March yet you are still waltzing in making the payment. Pay my mom before she dies, shameles ******.
ZB
Zukisa B's updateReviewer Update
17 Mar 2022, 11:18Call me, lets spare my mom from your endless stories. Rather lie to her via me, the lady is old and your tricks are my size not her. She is turning 87 in October, I don't want us to lose her.
ZB
Zukisa B's update17 Mar 2022, 11:18
Reviewer Update
Call me, lets spare my mom from your endless stories. Rather lie to her via me, the lady is old and your tricks are my size not her. She is turning 87 in October, I don't want us to lose her.
Hollard Life's replyOfficial
22 Mar 2022, 15:49Hello Zukisa
Thank you for your patience while we attended to your matter. Our administrator has confirmed that the matter has been resolved and confirmed with your mom.
Contact us for any future concerns.
Kind Regards
Hollard Escalated Complaints Team.
Thank you for your patience while we attended to your matter. Our administrator has confirmed that the matter has been resolved and confirmed with your mom.
Contact us for any future concerns.
Kind Regards
Hollard Escalated Complaints Team.
Hollard Life's reply22 Mar 2022, 15:49
Official
Hello Zukisa
Thank you for your patience while we attended to your matter. Our administrator has confirmed that the matter has been resolved and confirmed with your mom.
Contact us for any future concerns.
Kind Regards
Hollard Escalated Complaints Team.
Thank you for your patience while we attended to your matter. Our administrator has confirmed that the matter has been resolved and confirmed with your mom.
Contact us for any future concerns.
Kind Regards
Hollard Escalated Complaints Team.