OA
Omar A
1 reviews | Active since Sept 2020
14 Sept 2020, 16:16
Hollard or HELLard INSURANCE? Please avoid this company!
I contacted Hollard as i was advised to do so by Edgars. I was asked to forward the relevant documentation , reference number being wf_*** on 14th August. I sent all the necessary forms on 19th August and got confirmation. After no feedback for weeks and being constantly hassled by Edgars, I phoned Hollard again and was told they needed my UI19. I sent the UI19 on the 4th September but each time i call in, agents say they never receive it and i must resend, this has now become a loop. It seems like Hollard is adopting delaying / ducking tactics!
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Replies (3)0
Replies (3)
Hollard Life's replyOfficial
15 Sept 2020, 10:17 Hello Omar Adam
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
Hollard Life's reply15 Sept 2020, 10:17
Official
Hello Omar Adam
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
We are sorry that your claims experience has led you to contact us with a complaint.
The matter has been referred to our customer resolution team for assistance and feedback will be provided as soon as possible.
Regards
Hollard Group Complaints
OA
Omar A's updateReviewer Update
29 Sept 2020, 22:10You don't seem very sorry.. As nothing has been done thus far.. No surprise..
OA
Omar A's update29 Sept 2020, 22:10
Reviewer Update
You don't seem very sorry.. As nothing has been done thus far.. No surprise..
OA
Omar A's updateReviewer Update
05 Oct 2020, 15:27Hello HELLARD?
Where are you hiding? Who's going to pay for my calls to your call centre over the past 2 months?
Where are you hiding? Who's going to pay for my calls to your call centre over the past 2 months?
OA
Omar A's update05 Oct 2020, 15:27
Reviewer Update
Hello HELLARD?
Where are you hiding? Who's going to pay for my calls to your call centre over the past 2 months?
Where are you hiding? Who's going to pay for my calls to your call centre over the past 2 months?